Optimal campus operations are necessary for effectively delivering service to students and maintaining the financial health of the institution. This training program is for those who oversee, or aspire to oversee, campus operations. Develop and enhance the skills critical for effectively designing and controlling campus processes, managing campus resources, and ensuring the financial health of the institution. >>>
This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your school - whether it is admissions, student services or academics. >>>
The feedback process is crucial to ongoing professional development and to performance improvement in the workplace. Providing feedback, though, is only part of the communication process. Receiving feedback and responding to it are also key elements. This tutorial examines the importance of feedback and provides techniques for receiving it effectively and responding to it constructively, yielding positive performance results. >>>
In this lesson, you'll receive an overview of the characteristics of higher education in the United States and how each characteristic impacts operations at postsecondary institutions. Additionally, you'll review the challenges facing postsecondary institutions in the 21st century. >>>
Members receive discounted Online Training for school administrators, faculty and staff with a Member VIP Code. Each course is self-paced, and offers 4 hours of continuing education credit. Not a member? Contact your association to join today.